GLENVILL HOMES SCORES 98.73% FOR CUSTOMER SATISFACTION
The judging process for the 2018 Australian Achiever Awards for Australia’s Architect Services, Building Design, Building Construction & Interior Design Services category was completed on 22nd February.
Glenvill Homes scored a highly recommended 98.73%.
Now into its twenty-first year, the Australian Achiever Awards are an independent, unbiased award-system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on seven criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved award status over the last few years can be viewed at www.achiever.com.au.
Some of the comments Australian Achiever received from Glenvill Homes’ clients are:
Glenvill Homes have been excellent. The staff were all very nice, and all of the tradespeople they used were really great people. Their communication was particularly good; they let us know when everything was happening and kept us up to date with how things were going. We are really happy with them; they got the job done and we love the results.
Our site manager Ron was amazing, he was very professional, always on time and happy to meet with us. The communication from both him and the office was incredible – we always got weekly updates. The quality of the build was second to none; all the finishings are amazing and our house is beautiful. It looks like a designer home, and we couldn’t be happier.
Glenvill Homes’ designs are amazing. Everyone from the design team through to the builders were terrific. Their attention to detail was very good. The site supervisor we had was outstanding, nothing was ever a problem and he was always happy to help. Overall their customer service was excellent.
For verification of this report, please contact
Jody Hardwood, Director, Australian Achiever Pty Ltd, 0402 045 971, firstname.lastname@example.org.